EN FR RW

Shaka Labs

Legal

The contracts and policies behind Shaka. They describe how the product works today; they aren’t a substitute for advice from a lawyer in Rwanda.

Effective

These documents are in English, and the English text governs. Need help in Kinyarwanda or French? Write to info@shaka.rw.

  1. Terms of Service

    The self-serve contract for Shaka: accounts, acceptable use, billing, complaints and Rwandan law.

  2. Privacy Policy

    How Shaka Labs handles account data and processes your organisation’s mail, chat and attachments.

  3. Data Processing Agreement

    Controller–processor terms for organisation mail, chat and attachments hosted on Shaka.

  4. Refund Policy

    Prepaid Mobile Money billing: a full refund within 7 days of your first payment, then cancelling stops the next period.

  5. Master Service Agreement

    Signed commercial terms for organisations that need a contract pack. Includes the Terms, the DPA and the Refund Policy.

  6. Affiliate Program Terms

    How Shaka partners earn 30% of referred client payments and get paid in Rwandan francs.

  7. Security and vendor reports

    How Shaka protects mail and chat, and which independent reports our infrastructure providers publish.